Legal
Refund, Cancellation, Catering & Gift Card Policy
In short
Orders can usually be canceled for a full refund before preparation begins. Catering refunds depend on how far ahead of the event you cancel.
01Regular and Online Food Orders
Orders may generally be canceled for a refund before preparation begins. Once preparation has begun, orders are generally final and nonrefundable, except where required by law or where Dessert Avenue determines that a refund, replacement, remake, or credit is appropriate. Because many items are made to order and/or perishable, changes or cancellations cannot always be accommodated once preparation begins.
02Order Problems
If an order is missing an item, materially incorrect, damaged, or otherwise has a significant fulfillment issue attributable to Dessert Avenue, please contact the applicable location promptly. Depending on the circumstances, Dessert Avenue may provide a remake, replacement, store credit, or refund. Dessert Avenue may request reasonable information such as the order number, receipt, photographs, or return of the affected item where appropriate.
03Catering
Unless Dessert Avenue and the customer expressly agree in writing to customized cancellation, refund, deposit, rescheduling, or payment terms for a particular catering order or event, the following standard policy applies.
Standard cancellation schedule
14 or More Days Before the Event
Eligible amounts paid may be refunded, less any stated nonrefundable deposit; customized or special-order costs; third-party charges already incurred or committed; and other event-specific costs already reasonably incurred.
7–13 Days Before the Event
Up to 50% of eligible amounts paid may be refundable after deduction of nonrefundable deposits and incurred or committed event-specific costs.
Less Than 7 Days Before the Event
Payments are generally nonrefundable.
Custom and Special Orders
Custom products, personalized items, specialty ingredients, rentals, outside services, and other purchases made specifically for an event may become nonrefundable once ordered or committed.
Changes
Changes to guest count, quantities, menu, service level, venue, date, timing, setup, or other event details are subject to availability and may affect pricing. Final counts and order details become binding once the applicable confirmation deadline communicated for the event has passed.
Rescheduling
Rescheduling is subject to availability and Dessert Avenue approval. Eligible payments may, at Dessert Avenue's discretion, be transferred to an approved rescheduled event, less nonrecoverable costs.
Customized Catering Agreements Control
If Dessert Avenue and the customer expressly agree in writing to customized terms for a particular event or catering order, those written customized terms control over this standard policy to the extent of any conflict. Nothing in this policy limits rights or remedies that cannot lawfully be waived.
04Gift Cards
Dessert Avenue may offer physical and digital gift cards.
- Gift cards may be used subject to the terms applicable to the card.
- Gift cards are generally nonrefundable after purchase except as required by law.
- Gift cards cannot generally be redeemed for cash except where required by law.
- Gift cards should be treated like cash and may be subject to reasonable verification before replacement.
- Lost, stolen, destroyed, or improperly used gift cards may not be replaceable unless Dessert Avenue can reasonably verify the card, purchaser, and remaining balance.
- Gift-card expiration and fees, if any, will be administered in accordance with applicable federal and state law.